Jerry Ulaszek, CDT, TE, NADL President, presented the award to Gregory M. Thayer, CDT, FICOI, and President of Thayer Dental Laboratory.
The National Association of Dental Laboratories (NADL) honored the outstanding contributors to dental laboratory technology at the annual Vision 21 Meeting on Friday, January 20, 2017 at The Palms in Las Vegas, Nevada. The selection of Laboratory Member of 2017 was determined by the NADL Board of Directors based on Thayer Dental Laboratory’s significant contributions to the laboratory community, its leadership and commitment to employee welfare and technical training programs, and its customer service ethic.
In accepting this award on behalf of the 53 employees at Thayer Dental Laboratory, Greg Thayer said that he had learned a few things over the past 40 years since the laboratory began to serve the dental profession:
“First - at Thayer our average tenure for all of our employees is 16 years and our average tenure for technical staff is over 17 years. So people will stick around if you respect them, give them a sense of security, educate them, pay them every cent that your budget allows and treat them as you would treat yourself.
Second - Give your customers more than they expect, educate them, communicate, communicate, communicate, and be their source of information.
And lastly, give back to your community.”
Thayer Dental Laboratory is a full service laboratory, specializing in implants and cosmetic restorations. Established in 1976, Thayer Dental Laboratory prides itself on delivering consistent, high quality restorations, outstanding customer service and innovative treatment planning solutions.